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      Lead Service Designer - Care Delivery

      Randstad USA
      Posted : 2022-09-27

      job summary:
      As the Lead Service Designer you'll have an incredible opportunity to work on digital transformation with social impact improving healthcare at one of the country's leading complex care institutions.Your research insights, service design concepts and leadership will guide the redesign of many facets of digitally enabled complex care delivery experiences. Your work will impact how work gets done, how staff and clinicians interact with patients, families and caregivers and the design of our clinics and new flagship hospital. From identifying core needs in collaboration with multi-disciplinary teams of product managers, technologists, clinicians, nurses and staff to refining future state workflow designs, service blueprints and rapid prototyping and experimentation with supporting technologies, you will be at the front line of creating the next generation of healthcare delivery.  
      location: SAN FRANCISCO, California
      job type: Contract
      salary: $85 - 90 per hour
      work hours: 8am to 4pm
      education: Bachelors
      · In collaboration with product management and your design colleagues, you will develop strategies and concepts to capture current state and communicate future state products and services, capture user requirements, create, evaluate and modify service workflows and product designs and prototypes in support of new services, software and web development. · You will work with all areas of product management, business strategy and IT to ensure overall alignment to business objectives, product roadmaps and capability development goals in organization. Gathers input from users at all phases of the design process and ensures that those needs are represented in the product or service being developed. · User research: You'll meet with clinicals, staff and patients to capture user journeys and pain points, translate them into opportunities, and prioritize user needs. · Service Design: You'll build people-first services. From value proposition to brand to customer experience to scale, you'll communicate and envision service concepts and ideas to team members, stakeholders, and partners. You'll use a diverse set of methods & tools that illustrate all the components and touchpoints of the service. · UX: Healthcare systems and Electronic Health Record software are notoriously complex. You'll steep yourself in existing systems, create a vision for how work can change and the best UX solutions to balance patient, staff and business needs. · UI: When applicable, you'll leverage the existing design language as well as help create new design interactions. 
      - Experience level: Experienced
      - Minimum 6 years of experience
      - Education: Bachelors (required)
      skills: - Designer
      - User Experience
      - user research
      - figma
      - Agile Methodology
      - EHR
      Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]
      Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
      For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information