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      Service Desk Support Analyst

      TEKsystems
      Posted : 2022-09-27

      A top TEKsystems client is seeking a Service Desk Support Analyst. Position Overview:Under the direction of the Communication Support Manger, the Service Desk Support Analyst provides first level technical support.   Responsibilities include remote and face to face interactions, providing first level hardware and application support to all end users. Assists IT personnel in second and third level support in all areas of technical operations. This position also requires on-call responsibilities, which rotate amongst the team.Responsibilities:·      Provides level one triage, and customer support for all service desk areas.·      Provides technical support of business applications. Escalates to SME, and higher level support personnel.·      Responsible for thoroughly documenting all service requests, incidents, problems and each customer contact in designated tools.  Issue documentation to include the issue, updates, next actions and steps taken to resolve or satisfy.·      Assists in the identification, evaluation, tailoring and implementation of end user technology.·      Performs basic systems security administration functions, including user account creation and file system security.·      Installs, supports, and maintains end user computers, mobile devices and related software.·      Interface with vendors and external providers on technical support related incidents and problems.·      Support Systems Administrators and Network Engineers on higher level support issues and projects.·      Possesses strong troubleshooting ability.·      Adheres to Company standards and methodology.·      Adheres to company confidentiality and security requirements.·      Communicates effectively.·      Consistently demonstrates a high level of integrity and professionalism.Job Requirements:·      Two or four year degree or A , Network , or MCSE certification·      Minimum two year’s customer service experience troubleshooting end user technology, both hardware and applications.·      Well-developed oral and written communication skills, specifically customer service oriented.·      Well-developed analytical and problem solving skills·      Experience working with proprietary software.·      Willing to identify, own and solve problems independently and as part of a team.Desired Skills:·      Solid knowledge of end user desktop, hardware, software and mobile support. ·      1-2 years’ experience with Active Directory·      Experience supporting Windows desktop computers (all versions), and Microsoft Office applications.·      Basic data network knowledge including TCP/IP fundamentals, and LAN topology concepts.·      Good business acumen.  Strong customer service and communication ability.  Possess a strong work ethic, and is a team player with the ability to work well independently. Must possess organization skills and have excellent verbal and written communication skills.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.